Torthaí cuardaigh
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1
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Loyalty Rules! : how today's leaders build lasting relationships
Foilsithe / Cruthaithe 2001LEABHAR -
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Return On Customer : creating maximum value from your scarcest resource
Foilsithe / Cruthaithe 2005LEABHAR -
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Effortless Experience : conquering the new battleground for customer loyalty
Foilsithe / Cruthaithe 2013LEABHAR -
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What Customers Like About You : adding emotional value for service excellence and competitive advantage
Foilsithe / Cruthaithe 1998LEABHAR