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  1. 1
    Customer relationship management

    Customer relationship management por Mullick, N

    Publicado 2016
    Unknown
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  2. 2
    Loyalty Rules! : how today's leaders build lasting relationships

    Loyalty Rules! : how today's leaders build lasting relationships por Reichheld Frederick F.

    Publicado 2001
    Libro
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  3. 3
    Return On Customer : creating maximum value from your scarcest resource

    Return On Customer : creating maximum value from your scarcest resource por Peppers Don

    Publicado 2005
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  4. 4
    Effortless Experience : conquering the new battleground for customer loyalty

    Effortless Experience : conquering the new battleground for customer loyalty por Dixon Matthew

    Publicado 2013
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  5. 5
    What Customers Like About You : adding emotional value for service excellence and competitive advantage

    What Customers Like About You : adding emotional value for service excellence and competitive advantage por Freemantle David

    Publicado 1998
    Libro
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