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  1. 1
    Customer relationship management

    Customer relationship management 由 Mullick, N

    出版 2016
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  2. 2
    Loyalty Rules! : how today's leaders build lasting relationships

    Loyalty Rules! : how today's leaders build lasting relationships 由 Reichheld Frederick F.

    出版 2001
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  3. 3
    Return On Customer : creating maximum value from your scarcest resource

    Return On Customer : creating maximum value from your scarcest resource 由 Peppers Don

    出版 2005
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    Effortless Experience : conquering the new battleground for customer loyalty

    Effortless Experience : conquering the new battleground for customer loyalty 由 Dixon Matthew

    出版 2013
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    What Customers Like About You : adding emotional value for service excellence and competitive advantage

    What Customers Like About You : adding emotional value for service excellence and competitive advantage 由 Freemantle David

    出版 1998
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