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    The CRM Handbook: A Business Guide to Customer Relationship Management

    The CRM Handbook: A Business Guide to Customer Relationship Management od Dyche, Jill

    Izdano 2011
    “...Addison-Wesley Information Technology Series...”
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    E - Business 2.0: Roadmap for Success

    E - Business 2.0: Roadmap for Success od Kalakota, Ravi

    Izdano 2012
    “...Addison - Wesley Information Technology Series...”
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