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    Customer-Centered Reengineering : remapping for total customer value

    Customer-Centered Reengineering : remapping for total customer value by Crego JR. Edwin T.

    Published 1995
    “…Irwin / Professional Publishing…”
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    Mission Cretical : the 7 strategic traps that derail even the smartest companies

    Mission Cretical : the 7 strategic traps that derail even the smartest companies by Picken Joseph

    Published 1997
    “…Irwin Professional Publishing…”
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