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    Building brand experiences a practical guide to retaining brand relevance by Coleman, D

    Published 2018
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    Uplifting Service : the proven path to delighting your customers, colleagues, and everyone else you meet by Kaufman Ron

    Published 2012
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    Uplifting Service : the proven path to delighting your customers, colleagues, and everyone else you meet by Kaufman Ron

    Published 2012
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    Users, Not Customers : who really determines the success of your business by Shapiro Aaron

    Published 2011
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    Customer Chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't by Naylor Mary

    Published 2002
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    What Do Your Customers Really Want? : here's a sure-fire way to find out by Lytle John F.

    Published 1994
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