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    The experience-centric organization how to win through customer experience by Clatworthy, Simon

    Published 2019
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    Kellogg on branding : the marketing faculty of the Kellogg School of Management by Chernev, Alexander

    Published 2023
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    Delivering Profitable Value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business by Lanning Michael J.

    Published 1998
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    DNA of Customer Experience : how emotions drive value by Shaw Colin

    Published 2007
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    The ultimate question : driving good profits and true growth by Reichheld, Frederick F

    Published 2006
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    Beyond Customer Service : Keeping customers for life by Gerson Richard F.

    Published 1992
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    Managing Customers As investments : the strategic value of customers in the long run by Gupta Sunil

    Published 2005
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    Build Your Customer Strategy : a guide to creating profitable customer relationships by Barner James G.

    Published 2006
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    Customer Relationship Management by Chakravorti, Samit

    Published 2023
    Unknown
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