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    Service management : operations, strategy, information technology by Fitzsimmons, James A.

    Published 2018
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    Managing Knock Your Socks off Service by Bell, Chip R

    Published 2007
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    Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer by Sewell, Carl

    Published 2002
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    Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers by Spector Robert

    Published 2002
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    Tough Customers : Customer Service Rep's Survival Guide Series by Dee David

    Published 1994
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    Managing Knock Your Socks off Service by Bella Chip R.

    Published 2007
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    Customers for Life : how to turn that one-time buyer into a lifetime customer by Sewell Carl

    Published 1990
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    Digital disciplines : Attaining Market Leadership via the Cloud, Big Data, Social, Mobile, and the Internet of Things by Weinman, Joe

    Published 2016
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