APA (7. basım) Alıntı

Gronroos, C. (2007). Service management and marketing: Customer management in service competition (3rd.). Wiley.

Chicago Style (17. basım) Atıf

Gronroos, C. Service Management and Marketing: Customer Management in Service Competition. 3rd. New Delhi: Wiley, 2007.

MLA (9th ed.) Atıf

Gronroos, C. Service Management and Marketing: Customer Management in Service Competition. 3rd. Wiley, 2007.