ZEITHAML VALARIE A. (2008). SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (4TH ED.). TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.
Chicagoスタイル(17版)引用形式ZEITHAML VALARIE A. SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. 4TH ED. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2008.
MLA(9版)引用形式ZEITHAML VALARIE A. SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. 4TH ED. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2008.
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