CRM at the speed of light : capturing and keeping customers in internet real time

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Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Book
Published:	New delhi TMH 2001
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SVKM's Narsee Monjee College of Commerce and Economics -

Holdings details from SVKM's Narsee Monjee College of Commerce and Economics -
Call Number:	658.812 Gre
Copy	Available Place a Hold