services marketing : integrating customer focus across the firm
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services marketing : integrating customer focus across the firm

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Bibliographic Details
Main Author: Zeithaml, Valeria
Format: Book
Published: New delhi TMH 2000
Edition:2nd
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SVKM's Narsee Monjee College of Commerce and Economics -

Holdings details from SVKM's Narsee Monjee College of Commerce and Economics -
Call Number: 658.8 Bit
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