Achieving excellence through customer service

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MARC


LEADER	00000nam a2200000Ia 4500
100		\|a Tschohl, John .
250
020
650		\|a Management
942		\|c BK
245		\|a Achieving excellence through customer service
260		\|a Bombay \|b Jaico \|c 1997
082		\|a 658.812 Fra
999		\|c 85686 \|d 85686