APA (7 ম সংস্করণ) উদ্ধৃতি

Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Pandit, A. (2012). Services Marketing: Integrating Customer Focus Across the Firm (5th ed.). Tata McGraw Hill Education Pvt. Ltd.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler, এবং Ajay Pandit. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. New Delhi: Tata McGraw Hill Education Pvt. Ltd, 2012.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. Tata McGraw Hill Education Pvt. Ltd, 2012.