APA način citiranja (7. izdanje)

Kumar, V. (2013). Profitable Customer Engagement: Concepts, Metrics, and Strategies. SAGE Publications India Pvt. Ltd.

Čikaški stil citiranja (17. izdanje)

Kumar, V. Profitable Customer Engagement: Concepts, Metrics, and Strategies. New Delhi: SAGE Publications India Pvt. Ltd, 2013.

MLA način citiranja (9. izdanje)

Kumar, V. Profitable Customer Engagement: Concepts, Metrics, and Strategies. SAGE Publications India Pvt. Ltd, 2013.