Profitable Customer Engagement: Concepts, Metrics, and Strategies
The concept of customer engagement has evolved as a powerful tool for building a profitable approach to customer management. This book communicates the fundamentals of profitable customer engagement by proposing a customer engagement value (CEV) framework.
-д хадгалсан:
| Үндсэн зохиолч: | |
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| Формат: | Ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
New Delhi
SAGE Publications India Pvt. Ltd.
2013
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| Нөхцлүүд: | |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
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| Тойм: | The concept of customer engagement has evolved as a powerful tool for building a profitable approach to customer management. This book communicates the fundamentals of profitable customer engagement by proposing a customer engagement value (CEV) framework. |
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| Биет тодорхойлолт: | xxii, 312 p. |
| ISBN: | 9788132113409 |