Profitable Customer Engagement: Concepts, Metrics, and Strategies

The concept of customer engagement has evolved as a powerful tool for building a profitable approach to customer management. This book communicates the fundamentals of profitable customer engagement by proposing a customer engagement value (CEV) framework.

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Príomhchruthaitheoir: Kumar, V.
Formáid: LEABHAR
Teanga:Béarla
Foilsithe / Cruthaithe: New Delhi SAGE Publications India Pvt. Ltd. 2013
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