Cheverton, P., Hughes, T., Foss, B., & Stone, M. (2010). Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients. Kogan Page India Pvt. Ltd.
Citação norma ChicagoCheverton, Peter, Tim Hughes, Bryan Foss, and Merlin Stone. Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients. New Delhi: Kogan Page India Pvt. Ltd, 2010.
Citação norma MLACheverton, Peter, et al. Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients. Kogan Page India Pvt. Ltd, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.