Total Quality Management: Text, Cases and Readings

"This edition has been thoroughly revised, updated and expanded. Some of the changes are a new chapter on the emerging Theory of Constraints, expanded treatment of process management, eleven new readings, ten new cases, chapter examples of TQM at twelve Baldrige winners, end of chapter recommen...

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Bibliographic Details
Main Author: Ross, Joel E.
Other Authors: Perry, Susan
Format: Book
Language:English
Published: New York CRC Press Taylor & Francis Group 2019
Edition:3rd ed.
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NMIMS Hyderabad -

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Call Number: 658.562 ROS
Copy Available Place a Hold