Total Quality Management: Text, Cases and Readings
"This edition has been thoroughly revised, updated and expanded. Some of the changes are a new chapter on the emerging Theory of Constraints, expanded treatment of process management, eleven new readings, ten new cases, chapter examples of TQM at twelve Baldrige winners, end of chapter recommen...
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| Natura: | Libro |
| Lingua: | inglese |
| Pubblicazione: |
New York
CRC Press Taylor & Francis Group
2019
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| Edizione: | 3rd ed. |
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| Riassunto: | "This edition has been thoroughly revised, updated and expanded. Some of the changes are a new chapter on the emerging Theory of Constraints, expanded treatment of process management, eleven new readings, ten new cases, chapter examples of TQM at twelve Baldrige winners, end of chapter recommendations for further reading, and revised and updated textual material." "The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in the case." |
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| Descrizione fisica: | xv, 550 p. |
| ISBN: | 9780367200770 |