Service Marketing: Integrating Customer Focus Across the Firm
"Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a m...
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| Other Authors: | , , |
| Format: | Book |
| Language: | English |
| Published: |
Chennai
McGraw Hill Education (India) Pvt. Ltd.
2019
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| Edition: | 7th ed. |
| Subjects: | |
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| 100 | |a Zeirhaml, Valarie A. |9 100 | ||
| 245 | |a Service Marketing: Integrating Customer Focus Across the Firm | ||
| 250 | |a 7th ed. | ||
| 260 | |a Chennai |b McGraw Hill Education (India) Pvt. Ltd. |c 2019 | ||
| 300 | |a xxxvi, | ||
| 500 | |a Special Indian Edition - SIE | ||
| 520 | |a "Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the | ||
| 650 | |a Service industries - Marketing |9 6708 | ||
| 650 | |a Customer Services - Marketing |9 6709 | ||
| 650 | |a Service Industries |9 101 | ||
| 700 | |a Bitner, Mary Jo |9 6710 | ||
| 700 | |a Gremler, Dwayne D. |9 6711 | ||
| 700 | |a Pandit, Ajay |9 6712 | ||