Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence
Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
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| Язык: | английский |
| Опубликовано: |
New Delhi
SAGE Publications India Pvt. Ltd.
2018
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