Kaplan, R. S., & Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business Review Press.
Chicago Style (17th ed.) CitationKaplan, Robert S., and David P. Norton. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Boston, Massachesutts: Harvard Business Review Press, 2004.
MLA (9th ed.) CitationKaplan, Robert S., and David P. Norton. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business Review Press, 2004.
Warning: These citations may not always be 100% accurate.