Strategy Maps: Converting Intangible Assets into Tangible Outcomes

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization,...

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Chi tiết về thư mục
Tác giả chính: Kaplan, Robert S.
Tác giả khác: Norton, David P.
Định dạng: Sách
Ngôn ngữ:Tiếng Anh
Được phát hành: Boston, Massachesutts Harvard Business Review Press 2004
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Miêu tả
Tóm tắt:More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--That enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible.
Mô tả vật lý:xviii, 454 p.
số ISBN:1591391342
9781591391340