Citace podle APA (7th ed.)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Citace podle Chicago (17th ed.)

Johnston, Robert, a Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Citace podle MLA (9th ed.)

Johnston, Robert, a Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.

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