Παραπομπή σε μορφή APA (7η εκδ.)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Johnston, Robert, και Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Παραπομπή σε μορφή MLA (9th εκδ.)

Johnston, Robert, και Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.