Cita APA (7a ed.)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Cita Chicago Style (17a ed.)

Johnston, Robert, y Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Cita MLA (9a ed.)

Johnston, Robert, y Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.