APA-viite (7. p.)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Chicago-viite (17. p.)

Johnston, Robert, ja Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

MLA-viite (9. p.)

Johnston, Robert, ja Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.