Style de citation APA (7e éd.)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Style de citation Chicago (17e éd.)

Johnston, Robert, et Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Style de citation MLA (9e éd.)

Johnston, Robert, et Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.