Cita APA

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Citación estilo Chicago

Johnston, Robert, and Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Cita MLA

Johnston, Robert, and Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.

Warning: These citations may not always be 100% accurate.