Citazione Stile APA (7a Edizione)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Citazione stile Chigago Style (17a edizione)

Johnston, Robert, e Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Citatione MLA (9a ed.)

Johnston, Robert, e Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.