APA-ийн эшлэл(7 дахь хэвлэлт)

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Johnston, Robert, ба Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Johnston, Robert, ба Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.