APA (7e ed.) Bronvermelding

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Chicago (17e ed.) Bronvermelding

Johnston, Robert, en Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

MLA (9e ed.) Bronvermelding

Johnston, Robert, en Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.