Citação norma APA

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Citação norma Chicago

Johnston, Robert, and Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

Citação norma MLA

Johnston, Robert, and Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.