APA (7. basım) Alıntı

Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.

Chicago Style (17. basım) Atıf

Johnston, Robert, ve Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.

MLA (9th ed.) Atıf

Johnston, Robert, ve Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.