Johnston, R., & Shulver, M. C. (2018). Service Operations Management: Improving Service Delivery (4th ed.). Pearson.
芝加哥风格引文Johnston, Robert, 与 Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. India: Pearson, 2018.
MLA引文Johnston, Robert, 与 Michael Clark Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2018.
警告：这些引文格式不一定是100％准确.