Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
Guardat en:
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| Format: | Llibre |
| Idioma: | anglès |
| Publicat: |
India
Pearson
2018
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| Edició: | 4th ed. |
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| Sumari: | The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers |
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| Descripció física: | xxii,462p |
| ISBN: | 9789386873309 |