Service Operations Management : Improving Service Delivery

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Johnston, Robert
Beste egile batzuk: Shulver, Michael Clark, Graham
Formatua: Liburua
Hizkuntza:ingelesa
Argitaratua: India Pearson 2018
Edizioa:4th ed.
Gaiak:
Etiketak: Etiketa erantsi
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Deskribapena
Gaia:The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
Deskribapen fisikoa:xxii,462p
ISBN:9789386873309