Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| Glavni autor: | |
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| Format: | Knjiga |
| Jezik: | engleski |
| Izdano: |
India
Pearson
2018
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| Izdanje: | 4th ed. |
| Teme: | |
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| Sažetak: | The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers |
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| Opis fizičkog objekta: | xxii,462p |
| ISBN: | 9789386873309 |