Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| Format: | Książka |
| Język: | angielski |
| Wydane: |
India
Pearson
2018
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| Wydanie: | 4th ed. |
| Hasła przedmiotowe: | |
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| Streszczenie: | The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers |
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| Opis fizyczny: | xxii,462p |
| ISBN: | 9789386873309 |