Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| Format: | Knjiga |
| Jezik: | angleščina |
| Izdano: |
India
Pearson
2018
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| Izdaja: | 4th ed. |
| Teme: | |
| Oznake: |
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| Izvleček: | The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers |
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| Fizični opis: | xxii,462p |
| ISBN: | 9789386873309 |