Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| 主要作者: | |
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| 格式: | 圖書 |
| 語言: | 英语 |
| 出版: |
India
Pearson
2018
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| 版: | 4th ed. |
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| 總結: | The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers |
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| 實物描述: | xxii,462p |
| ISBN: | 9789386873309 |