Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| 主要作者: | Johnston, Robert |
|---|---|
| 其他作者: | Shulver, Michael Clark, Graham |
| 格式: | 图书 |
| 语言: | 英语 |
| 出版: |
India
Pearson
2018
|
| 版: | 4th ed. |
| 主题: | |
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