DELIVERING QUALITY SERVICE:BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS

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Bibliográfalaš dieđut
Váldodahkki:	ZEITHAML VALARIE A
Materiálatiipa:	Girji
Almmustuhtton:	NEW YORK FREE PRESS 1990
Fáttát:	GENERAL MANAGEMENT
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Delivering quality service : balancing customer perceptions and expections
Dahkki: Zenthaml, Valarie
Almmustuhtton: (1990)

Delivering quality service : balancing customer perceptions and expections
Dahkki: Zenthaml, Valarie
Almmustuhtton: (1990)

DELIVERING QUALITY SERVICE BALANCING AND EXPECTATIONS
Dahkki: ZEITHAML VALARIE A
Almmustuhtton: (1990)

DELIVERING CUSTOMER SERVICE
Dahkki: PAYNE S.
Almmustuhtton: (2002)

Exceeding Expectation ( Customer Service)
Dahkki: Dupoint Video
Almmustuhtton: (2012)

Great Expectations
Dahkki: Charles Dickens
Almmustuhtton: (2017)

Stand and Deliver
Dahkki: Carnegie, Dale
Almmustuhtton: (2012)

SERVICES MARKETING : INTEGRATING CUSTOMERS FOCUS
Dahkki: ZEITHAML VALARIE A
Almmustuhtton: (2000)

HOW TO GIVE QUALITY SERVICE TO YOUR CUSTOMERS
Dahkki: DENTON D KEITH
Almmustuhtton: (1991)

services marketing : Integrating Customer Focus Across the Firm
Dahkki: Zeithaml Valarie
Almmustuhtton: (2024)

Service Marketing
Dahkki: Valarie Zeithaml
Almmustuhtton: (2019)

SERVICES MARKETING:INTEGRATING CUSTOMER FOCUS ACRO
Dahkki: ZEITHAML VALARIE A
Almmustuhtton: (2003)

SERVICES MARKETING:INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM 4TH ED.
Dahkki: ZEITHAML VALARIE A
Almmustuhtton: (2008)

How to business basics delivering customer service
Dahkki: Payne, S
Almmustuhtton: (2002)

DELIVERING INSURANCE SERVICES
Dahkki: AMERICAN INSTITUTE FOR CHARTERED PROPERTY CASUALTY UNDERWRIT
Almmustuhtton: (2005)

DELIVERING INSURANCE SERVICES
Dahkki: HOPE WARREN T
Almmustuhtton: (2005)

SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
Dahkki: ZEITHAML VALARIE A
Almmustuhtton: (2000)

Services marketing : integrating customer focus across the firm
Dahkki: Zeithaml, Valarie A
Almmustuhtton: (2018)

Services Marketing, Integrating Customer Focus Across the Firm
Dahkki: Zeithaml Valarie A.
Almmustuhtton: (2005)

Services marketing : integrating customer focus across the firm
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2007)

Services Marketing: Integrating Customer Focus Across the Firm
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2012)

Services Marketing
Dahkki: Zeithaml, Valarie A
Almmustuhtton: (2006)

User Expectations/Experience: The Great Balancing Act
Dahkki: Krishnaraj, Mohan
Almmustuhtton: (2019)

Services Marketing
Dahkki: Zeithaml, Valarie
Almmustuhtton: (2018)

MOVING PEOPLE TO DELIVER SERVICES
Dahkki: MATTOO A
Almmustuhtton: (2003)

Perception
Dahkki: Mundle, C.

Perception
Dahkki: Hochberg, J.
Almmustuhtton: (1969)

Perception
Dahkki: Sekuler, R
Almmustuhtton: (1985)

Perception
Dahkki: Sekuler, R

QUALITY CUSTOMER SERVICE
Dahkki: MARTIN WILLIAM B
Almmustuhtton: (1993)

Quality customer service
Dahkki: Martin, W
Almmustuhtton: (2011)

Quality customer service
Dahkki: Martin, W
Almmustuhtton: (2011)

Quality customer service
Dahkki: Martin, W
Almmustuhtton: (2011)

Great expectations
Dahkki: Dickens, Charles
Almmustuhtton: (1963)

Great expectations
Dahkki: Dickens, Charles
Almmustuhtton: (1959)

Great expectations
Dahkki: Dickens, Charles
Almmustuhtton: (2009)

Stand And Deliver
Dahkki: Barnes Mark ,Barnes Mary-Jane
Almmustuhtton: (2007)

Stand and Deliver
Dahkki: Barnes, Mark
Almmustuhtton: (2009)

Moving people to deliver services
Dahkki: Mattoo, Aditya
Almmustuhtton: (2003)

Services Marketing
Dahkki: Zeithaml, Valarie A
Almmustuhtton: (2006)