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|a 9780471237747
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|a 658.812
|b SCH
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| 100 |
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|a Schmitt, Bernd (1957- )
|9 27397
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| 245 |
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|a Customer Experience Management
|
| 260 |
|
|
|a New Jersey
|b Wiley
|c 2003
|
| 300 |
|
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|a iv+116 & xiv+242p, 24cm
|
| 650 |
|
|
|a Relationship marketing; Customer relations; Customer relations--Management
|9 27398
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| 952 |
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|d 2020-01-10
|e AO Enterprises, AO/19/12/052, 14/12/2019
|g 4103.00
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|y RB
|z Includes index
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