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|a Newell, Frederick
|9 29547
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| 245 |
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|a Why CRM Doesn't Work : How to Win by Letting Customers Manage the Relationship
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| 260 |
|
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|a Cogan Page
|b Princeton
|c 2008
|
| 300 |
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|a 263p, 23cm
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| 650 |
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|a Customer relationship management
|9 29548
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