Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

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Podrobná bibliografie
Hlavní autor:	Spector Robert
Médium:	Kniha
Jazyk:	angličtina
Vydáno:	USA Perseus Publishing 2002
Témata:	Customer services
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!

Podobné jednotky

Tough Customers : Customer Service Rep's Survival Guide Series
Autor: Dee David
Vydáno: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
Autor: Sewell, Carl
Vydáno: (2002)

Managing Knock Your Socks off Service
Autor: Bella Chip R.
Vydáno: (2007)

Sewell, Carl
Autor: SEW
Vydáno: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
Autor: COOK SARAH
Vydáno: (2010)

CLICKS, BRICKS AND BRANDS
Autor: LINDSTROM MARTIN
Vydáno: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
Autor: BLANCHARD KEN
Vydáno: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
Autor: Sewell Carl
Vydáno: (1990)

Do You Want To Keep Your Customers Forever
Autor: Pine BJ II
Vydáno: (2009)

Do You Want to Keep Your Customers Forever?
Autor: Pine B Joseph
Vydáno: (2009)

Custome Driven service management
Autor: Bhalachandran S
Vydáno: (2007)

Customer - Driven Services Management .
Autor: Balachandram, S.
Vydáno: (2004)

Managing Knock Your Socks off Service
Autor: Bell, Chip R
Vydáno: (2007)

Customer Loyalty
Autor: Rai, Alok Kumar
Vydáno: (2014)

Creating customer delight:Customer service & relationship management
Autor: Prakash,Anand
Vydáno: (2016)

The Cult of the Customer
Autor: Hyken, Shep
Vydáno: (2009)

CUSTOMER SERVICE TRAINING
Autor: KAMIN MAXINE
Vydáno: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
Autor: MCKENNA REGIS
Vydáno: (2002)

Service Marketing
Autor: Lovelock, Christopher
Vydáno: (2011)

Services Marketing
Autor: Zeithaml, Valarie A.
Vydáno: (2013)

Successful Service Operations Management
Autor: Metters, Richard (Et.al)
Vydáno: (2006)

Service Management and Marketing
Autor: Gronroos, Christian
Vydáno: (2007)

Customer Relationship Management
Autor: Buttle, Francis
Vydáno: (2004)

Customer Relationship Management
Autor: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Vydáno: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
Autor: Zeirhaml, Valarie A.
Vydáno: (2019)

Customer Relationship Management
Autor: Srivastava, Mallika
Vydáno: (2016)

Every idea is a good idea:be creative anytime, anywhere
Autor: Sturges, Tom
Vydáno: (2014)

Uplifting Service
Autor: Kaufman, Ron
Vydáno: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Autor: Chernev, Alexander
Vydáno: (2022)

Services Marketing
Autor: Zeithaml, Valarie A
Vydáno: (2006)

Services Marketing
Autor: Rao, K. Ram Mohan
Vydáno: (2011)

HandBook of Services Marketing and Management
Autor: Swartz, Teresa A
Vydáno: (2000)

Customer Mania! : it's never too late to build a customer-focused company
Autor: Blanchard Ken
Vydáno: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
Autor: Zeithaml, Valarie A.
Vydáno: (2012)

The professional service firm 50
Autor: Peters, Tom
Vydáno: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
Autor: Zeirhaml, Valarie A.
Vydáno: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
Autor: Zeirhaml, Valarie A.
Vydáno: (2019)

Services Marketing
Autor: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Vydáno: (2013)

Meeting Customer Needs
Autor: Smith, Ian
Vydáno: (2003)

Essentials of Services Marketing
Autor: Wirtz, Jochen
Vydáno: (2023)