Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Spector Robert
Fformat:	Llyfr
Iaith:	Saesneg
Cyhoeddwyd:	USA Perseus Publishing 2002
Pynciau:	Customer services
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Eitemau Tebyg

Tough Customers : Customer Service Rep's Survival Guide Series
gan: Dee David
Cyhoeddwyd: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
gan: Sewell, Carl
Cyhoeddwyd: (2002)

Managing Knock Your Socks off Service
gan: Bella Chip R.
Cyhoeddwyd: (2007)

Sewell, Carl
gan: SEW
Cyhoeddwyd: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
gan: COOK SARAH
Cyhoeddwyd: (2010)

CLICKS, BRICKS AND BRANDS
gan: LINDSTROM MARTIN
Cyhoeddwyd: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
gan: BLANCHARD KEN
Cyhoeddwyd: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
gan: Sewell Carl
Cyhoeddwyd: (1990)

Do You Want To Keep Your Customers Forever
gan: Pine BJ II
Cyhoeddwyd: (2009)

Do You Want to Keep Your Customers Forever?
gan: Pine B Joseph
Cyhoeddwyd: (2009)

Custome Driven service management
gan: Bhalachandran S
Cyhoeddwyd: (2007)

Customer - Driven Services Management .
gan: Balachandram, S.
Cyhoeddwyd: (2004)

Managing Knock Your Socks off Service
gan: Bell, Chip R
Cyhoeddwyd: (2007)

Customer Loyalty
gan: Rai, Alok Kumar
Cyhoeddwyd: (2014)

Creating customer delight:Customer service & relationship management
gan: Prakash,Anand
Cyhoeddwyd: (2016)

The Cult of the Customer
gan: Hyken, Shep
Cyhoeddwyd: (2009)

CUSTOMER SERVICE TRAINING
gan: KAMIN MAXINE
Cyhoeddwyd: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
gan: MCKENNA REGIS
Cyhoeddwyd: (2002)

Service Marketing
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)

Services Marketing
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2013)

Successful Service Operations Management
gan: Metters, Richard (Et.al)
Cyhoeddwyd: (2006)

Service Management and Marketing
gan: Gronroos, Christian
Cyhoeddwyd: (2007)

Customer Relationship Management
gan: Buttle, Francis
Cyhoeddwyd: (2004)

Customer Relationship Management
gan: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Cyhoeddwyd: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
gan: Zeirhaml, Valarie A.
Cyhoeddwyd: (2019)

Customer Relationship Management
gan: Srivastava, Mallika
Cyhoeddwyd: (2016)

Every idea is a good idea:be creative anytime, anywhere
gan: Sturges, Tom
Cyhoeddwyd: (2014)

Uplifting Service
gan: Kaufman, Ron
Cyhoeddwyd: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
gan: Chernev, Alexander
Cyhoeddwyd: (2022)

Services Marketing
gan: Zeithaml, Valarie A
Cyhoeddwyd: (2006)

Services Marketing
gan: Rao, K. Ram Mohan
Cyhoeddwyd: (2011)

HandBook of Services Marketing and Management
gan: Swartz, Teresa A
Cyhoeddwyd: (2000)

Customer Mania! : it's never too late to build a customer-focused company
gan: Blanchard Ken
Cyhoeddwyd: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2012)

The professional service firm 50
gan: Peters, Tom
Cyhoeddwyd: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
gan: Zeirhaml, Valarie A.
Cyhoeddwyd: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
gan: Zeirhaml, Valarie A.
Cyhoeddwyd: (2019)

Services Marketing
gan: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Cyhoeddwyd: (2013)

Meeting Customer Needs
gan: Smith, Ian
Cyhoeddwyd: (2003)

Essentials of Services Marketing
gan: Wirtz, Jochen
Cyhoeddwyd: (2023)