Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Spector Robert
Formatua:	Liburua
Hizkuntza:	ingelesa
Argitaratua:	USA Perseus Publishing 2002
Gaiak:	Customer services
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Tough Customers : Customer Service Rep's Survival Guide Series
nork: Dee David
Argitaratua: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
nork: Sewell, Carl
Argitaratua: (2002)

Managing Knock Your Socks off Service
nork: Bella Chip R.
Argitaratua: (2007)

Sewell, Carl
nork: SEW
Argitaratua: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
nork: COOK SARAH
Argitaratua: (2010)

CLICKS, BRICKS AND BRANDS
nork: LINDSTROM MARTIN
Argitaratua: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
nork: BLANCHARD KEN
Argitaratua: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
nork: Sewell Carl
Argitaratua: (1990)

Do You Want To Keep Your Customers Forever
nork: Pine BJ II
Argitaratua: (2009)

Do You Want to Keep Your Customers Forever?
nork: Pine B Joseph
Argitaratua: (2009)

Custome Driven service management
nork: Bhalachandran S
Argitaratua: (2007)

Customer - Driven Services Management .
nork: Balachandram, S.
Argitaratua: (2004)

Managing Knock Your Socks off Service
nork: Bell, Chip R
Argitaratua: (2007)

Customer Loyalty
nork: Rai, Alok Kumar
Argitaratua: (2014)

Creating customer delight:Customer service & relationship management
nork: Prakash,Anand
Argitaratua: (2016)

The Cult of the Customer
nork: Hyken, Shep
Argitaratua: (2009)

CUSTOMER SERVICE TRAINING
nork: KAMIN MAXINE
Argitaratua: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
nork: MCKENNA REGIS
Argitaratua: (2002)

Service Marketing
nork: Lovelock, Christopher
Argitaratua: (2011)

Services Marketing
nork: Zeithaml, Valarie A.
Argitaratua: (2013)

Successful Service Operations Management
nork: Metters, Richard (Et.al)
Argitaratua: (2006)

Service Management and Marketing
nork: Gronroos, Christian
Argitaratua: (2007)

Customer Relationship Management
nork: Buttle, Francis
Argitaratua: (2004)

Customer Relationship Management
nork: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Argitaratua: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
nork: Zeirhaml, Valarie A.
Argitaratua: (2019)

Customer Relationship Management
nork: Srivastava, Mallika
Argitaratua: (2016)

Every idea is a good idea:be creative anytime, anywhere
nork: Sturges, Tom
Argitaratua: (2014)

Uplifting Service
nork: Kaufman, Ron
Argitaratua: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
nork: Chernev, Alexander
Argitaratua: (2022)

Services Marketing
nork: Zeithaml, Valarie A
Argitaratua: (2006)

Services Marketing
nork: Rao, K. Ram Mohan
Argitaratua: (2011)

HandBook of Services Marketing and Management
nork: Swartz, Teresa A
Argitaratua: (2000)

Customer Mania! : it's never too late to build a customer-focused company
nork: Blanchard Ken
Argitaratua: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
nork: Zeithaml, Valarie A.
Argitaratua: (2012)

The professional service firm 50
nork: Peters, Tom
Argitaratua: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
nork: Zeirhaml, Valarie A.
Argitaratua: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
nork: Zeirhaml, Valarie A.
Argitaratua: (2019)

Services Marketing
nork: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Argitaratua: (2013)

Meeting Customer Needs
nork: Smith, Ian
Argitaratua: (2003)

Essentials of Services Marketing
nork: Wirtz, Jochen
Argitaratua: (2023)