Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Sábháilte in:

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Spector Robert
Formáid:	LEABHAR
Teanga:	Béarla
Foilsithe / Cruthaithe:	USA Perseus Publishing 2002
Ábhair:	Customer services
Clibeanna:	Cuir clib leis Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!

Míreanna comhchosúla

Tough Customers : Customer Service Rep's Survival Guide Series
de réir: Dee David
Foilsithe / Cruthaithe: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
de réir: Sewell, Carl
Foilsithe / Cruthaithe: (2002)

Managing Knock Your Socks off Service
de réir: Bella Chip R.
Foilsithe / Cruthaithe: (2007)

Sewell, Carl
de réir: SEW
Foilsithe / Cruthaithe: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
de réir: COOK SARAH
Foilsithe / Cruthaithe: (2010)

CLICKS, BRICKS AND BRANDS
de réir: LINDSTROM MARTIN
Foilsithe / Cruthaithe: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
de réir: BLANCHARD KEN
Foilsithe / Cruthaithe: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
de réir: Sewell Carl
Foilsithe / Cruthaithe: (1990)

Do You Want To Keep Your Customers Forever
de réir: Pine BJ II
Foilsithe / Cruthaithe: (2009)

Do You Want to Keep Your Customers Forever?
de réir: Pine B Joseph
Foilsithe / Cruthaithe: (2009)

Custome Driven service management
de réir: Bhalachandran S
Foilsithe / Cruthaithe: (2007)

Customer - Driven Services Management .
de réir: Balachandram, S.
Foilsithe / Cruthaithe: (2004)

Managing Knock Your Socks off Service
de réir: Bell, Chip R
Foilsithe / Cruthaithe: (2007)

Customer Loyalty
de réir: Rai, Alok Kumar
Foilsithe / Cruthaithe: (2014)

Creating customer delight:Customer service & relationship management
de réir: Prakash,Anand
Foilsithe / Cruthaithe: (2016)

The Cult of the Customer
de réir: Hyken, Shep
Foilsithe / Cruthaithe: (2009)

CUSTOMER SERVICE TRAINING
de réir: KAMIN MAXINE
Foilsithe / Cruthaithe: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
de réir: MCKENNA REGIS
Foilsithe / Cruthaithe: (2002)

Service Marketing
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)

Services Marketing
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2013)

Successful Service Operations Management
de réir: Metters, Richard (Et.al)
Foilsithe / Cruthaithe: (2006)

Service Management and Marketing
de réir: Gronroos, Christian
Foilsithe / Cruthaithe: (2007)

Customer Relationship Management
de réir: Buttle, Francis
Foilsithe / Cruthaithe: (2004)

Customer Relationship Management
de réir: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Foilsithe / Cruthaithe: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
de réir: Zeirhaml, Valarie A.
Foilsithe / Cruthaithe: (2019)

Customer Relationship Management
de réir: Srivastava, Mallika
Foilsithe / Cruthaithe: (2016)

Every idea is a good idea:be creative anytime, anywhere
de réir: Sturges, Tom
Foilsithe / Cruthaithe: (2014)

Uplifting Service
de réir: Kaufman, Ron
Foilsithe / Cruthaithe: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
de réir: Chernev, Alexander
Foilsithe / Cruthaithe: (2022)

Services Marketing
de réir: Zeithaml, Valarie A
Foilsithe / Cruthaithe: (2006)

Services Marketing
de réir: Rao, K. Ram Mohan
Foilsithe / Cruthaithe: (2011)

HandBook of Services Marketing and Management
de réir: Swartz, Teresa A
Foilsithe / Cruthaithe: (2000)

Customer Mania! : it's never too late to build a customer-focused company
de réir: Blanchard Ken
Foilsithe / Cruthaithe: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2012)

The professional service firm 50
de réir: Peters, Tom
Foilsithe / Cruthaithe: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
de réir: Zeirhaml, Valarie A.
Foilsithe / Cruthaithe: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
de réir: Zeirhaml, Valarie A.
Foilsithe / Cruthaithe: (2019)

Services Marketing
de réir: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Foilsithe / Cruthaithe: (2013)

Meeting Customer Needs
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003)

Essentials of Services Marketing
de réir: Wirtz, Jochen
Foilsithe / Cruthaithe: (2023)